Returns & Exchanges
At Must Société, we want you to love your home. If a piece doesn't perfectly fit your space, we offer a 14-day return window for most furniture and decor items in their original condition.
Initiate Your Request
Contact our concierge team within 14 days of delivery with your order number and photos of the item to receive a return authorization.
Prepare the Item
Ensure the product is disassembled if necessary and placed back in its original packaging to prevent damage during transit.
Schedule Collection
Our specialized white-glove logistics partners will coordinate a convenient time to pick up larger furniture pieces directly from your home.
Inspection and Refund
Once the item reaches our warehouse and passes quality inspection, your refund will be processed to the original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing